FAQ

How long does delivery take?
Orders are processed within 1–3 business days, followed by a transit time of 4–9 business days. Total delivery time is 4–12 business days.

How much does shipping cost?
We offer free shipping on all orders within the United States. No minimum purchase required, no exceptions.

How do I track my order?
Once your order has been processed, you'll receive an email with your tracking number within 3 days, which you can use to monitor your delivery at any time.

What is your return policy?
We offer a 30-day return window from the date you receive your item. Items must be unworn, unused, with all original tags attached and in their original packaging, and proof of purchase is required. Return shipping is the customer's responsibility; if an item arrives defective, damaged, or incorrect, we cover the return shipping and provide a replacement or full refund. To start a return, email us at info@denisemoses.com and we'll send instructions.

Can I cancel my order?
Please contact us as soon as possible at info@denisemoses.com if you wish to cancel. We process orders quickly, so we cannot guarantee cancellation once an order has been submitted.

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Maestro), as well as Shop Pay, Apple Pay, and Google Pay.

How can I contact you?
Email info@denisemoses.com and our team will help. Customer service hours are Monday–Friday 9:00 AM – 5:00 PM (EST) and Saturday–Sunday 12:00 PM – 5:00 PM (EST).